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Ocean Pro Product Warranty

Ocean Pro offers warranty for all  Ocean Pro product purchased from an authorised reseller or online from www.oceanprosports.com. Warranty coverage will only apply to products accompanied by proof of purchase.

Ocean Pro warrants that it will fix, repair or replace any defective product described above at no cost to the consumer other than the expense of the consumer returning any defective product to their nearest Authorised Dealer. Products may also be returned directly to Ocean Pro. After service, the product will then be returned to the Authorised Dealer for collection, or to the Consumer at no cost, with the balance of the applicable warranty intact.

Please note that this warranty is offered in addition to any other rights that the consumer may have under Australian Consumer Law (ACL). Additionally, failure to register eligible product does not diminish the consumers warranty rights.

All Ocean Pro Hardware, comprising Regulators, Octopus Regulators (Octo’s), Buoyancy Compensators (BC’s) and Analogue Gauges, when purchased online or from an Authorised Dealer, are provided with a 1 year Warranty. This 1 year warranty will cover against any defects in materials, workmanship and performance to product specifications. For specific product warranty details, please refer to what the Warranty actually covers below.

Conditions for Hardware Warranty Upgrade

  1. The product details must be registered with Ocean Pro within 30 days of purchase. This registration should be completed On-Line, by you or the Dealer. You can register your product On-Line here. Note that it is the consumers responsibility to ensure that the product is registered.
  2. The product must only be used as intended for normal recreational purposes.
  3. All products must be serviced bi-annually and inspected annually by an authorised Ocean Pro Technician. This warranty upgrade is null and void if such regular annual service is not performed.
  4. For Ocean Pro Regulators and Octos, Ocean Pro and your authorised Ocean Pro Dealer will provide all overhaul service parts at no charge. Any parts required other than overhaul service parts are the responsibility of the owner of the product serviced.
  5. All labour fees included in annual service are the responsibility of the owner of the product serviced.
  6. This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorised by Ocean Pro to perform such service.
  7. The warranty is non transferable and extends to the original purchaser only.
  8. Normal wear and tear as determined by age and usage is excluded from the Ocean Pro Limited Lifetime Warranty.
  9. To maintain this Limited Lifetime Warranty, you must show proof of purchase and proof of authorised annual service.

Software and Warm Wear Warranty Period

All Ocean Pro Software and Warm Wear, comprising Masks, Snorkels, Fins, Wetsuits, Hoods, Vests, Boots, Gloves and Accessories, when purchased from an Authorised Dealer, under normal recreational use, is provided with a one (1) year Warranty to cover against defects in materials, workmanship and performance to product specifications. Obviously some common sense conditions apply.

Software and Warm Wear Warranty Conditions

  1. Warranty coverage for the above mentioned products will only apply to products accompanied by proof of purchase.
  2. The product must only be used as intended for normal recreational purposes.
  3. The product warranty does not cover loss, or damage due to accident, abuse, tampering, lack of maintenance, exposure to excessive temperature, extended sunlight or deteriorating chemicals such as those found in swimming pools.
  4. This warranty shall be void if the equipment has been tampered with by a person (or persons) not authorised by Ocean Pro to perform such service.
  5. Normal wear and tear as determined by age and usage is excluded from the 1 year Warranty.
  6. To maintain this one year Warranty, you must show proof of purchase. If returned for service, your product should be accompanied by a copy of the original sales receipt.

How to Claim for Warranty

If a warranty claim is necessary, the best option is to contact us for information on how to return your product. A Return Authority number will be assigned to the item being returned and can be quoted as a reference to track the status of the item.

What Costs are involved for a Warranty Service

Ocean Pro warrants that it will fix, repair or replace any defective product described above at no cost to the consumer other than the expense of the consumer returning any defective product. After service, the product will then be returned to the Consumer at no cost, with the balance of the applicable warranty intact.

If you did not purchase your product from an Authorised  Dealer on online through www.oceanprosports.com, a service charge will be levied if service is required.

You can alternatively return it to the original point of purchase for service. Please also see Liability under the ACL: the potential for confusion.